Support Web is the primary communication method for working with 170 Systems Technical Support. The information provided below will assist customers with accessing and using the Support Web system to the fullest extent.

Requesting an Account

We always prefer that customers limit the number of accounts to 5 or 6 key members of the organization, who have been properly trained on MarkView.

This is to ensure that issues are properly vetted and researched before they are logged with 170 Systems Technical Support and also to avoid duplication of effort.

We recommend that you request accounts for people fulfilling the following roles within your IT organization:

Dedicated MarkView Admin
Desktop Admin
System Admin
DBA
Functional Expert / Super User

All requests for accounts are reviewed by Support Management and approved subsequent to compliance with the above suggestions and with the Software Support Terms and Conditions. Specifically, it is important to note the following language in the Terms and Conditions:

"Only individuals from a client's organization who have been trained by 170 Systems in the proper use of the Programs and pre-specified by the client will be allowed to contact 170 Systems' support or be provided with accounts to access the online Support Web."

To request a new account please fill out and submit the form in Answer 1138 in Support Web.