Updates and Improvements to Support Web

At 170 Support, we are continually making updates and improvements to our support tools and processes - many of which are based on direct feedback from you, our valuable customers.

In recent months, we've made the following enhancements to Support Web:

• Provide the ability to subscribe to Answer Notifications by category
• Created specific categories and sub-categories to make it easier to find product documentation, product patches, diagnostics tools and best practices
• Enhanced our Client Information Tracking System
• Added a "Production Down" check box to better capture and prioritize issues that are causing a MarkView Production Down situation
• Enhanced searching mechanism in the Answers section - including indexing of each Product Documentation Guide for better search results
• And much more…

Details for these items and all of the Support features are documented in the relevant chapters of this guide.

Customers access Support Web here.