Before logging an incident, customers are requested to follow the steps outlined in Chapter 3 - Information to Gather Prior to Contacting Technical Support and also we suggest that a thorough Answer Search is performed - as many issues can be resolved with the information provided in the Answer section.

Figure 5.1 - Support Web - Answers Main Page

Figure 5.2 - Support Web Answer Search

Figure 5.3 - Support Web Answer Search Results

Figure 5.4 - Support Web Answer Detail